Process Management

How to make your company more successful

Increasing Efficiency and Effectiveness

Operational processes tend to grow into stiff routines that can no longer react flexibly to the turbulences of the market. Timely process management counteracts this by enabling companies to strategically improve themselves regardless of the market’s situation as well as to use the energy created by constant change in order to grow.

With our approach, we create and support the development of strategic options while at the same time taking into account the uncertainties of the market and industry. The main questions here are:

Process design

Radical re-design distinguishes process design as an approach. The goal is to free oneself from existing processes and their incremental improvement, and instead direct processes towards future customers in such a way that makes quantum leaps in effectiveness and efficiency possible. Technology and, in particular, key and pacemaker technologies play a decisive role here. However, their employment can only be successful when tested methods are employed. Together with the Universities of Ulm and St. Gallen, we have been developing such methods for the last 20 years, employing and refining them through over 100 projects worth of experience.

Process direction

Direction is responsible for the continued development of processes. By defining the right, strategic reference variables as well as developing and setting goals, the processes are directed so that these ambitious goals are also actually reached. A wide range of tools makes possible the proper development of financial and non-financial ratios whose effectivity structure can then, unlike with financial ratios, be molded to match an effectivity network using system dynamics.

Process development

Development – the third function of process management – can also simply be referred to as process innovation. The goal of development is to use tools and methods in order to identify ideas for new processes, which can then be applied, to process direction or design. Process development constantly fills the idea-tank. This is where techniques for developing market performance systems, benchmarking techniques or technology assessment come into play.